Mr. Sutherland has been employed as a waiter at Manor House for three years. Since four successive headwaiters were fired by Van Scoy-Smythe in an 18-month period, he now finds himself with the top job, despite his youth. His table service is impeccable, his uniform always spotless, his knowledge of food service improving by leaps and bounds every week. His work ethic is the best on the staff and he volunteers for extra jobs around the manor, most of which are unrelated to his official duties. Thomas Sutherland has a secret dream: he wants to be a head butler one day, and he’s known that from the moment he arrived at Manor House and observed Farnsworth and Van Scoy in action. He never misses a session of Farnsworth’s lectures on manners and is the most attentive participant in the class. He closely observes the kitchen staff and every aspect of food preparation; consults with Chef Le Clercq whenever possible. He’s saving his money to attend the famous international school for butler administrators and housekeepers in London. And since he’s so busy working, he never notices that receptionist Penelope Stratton can’t keep her eyes off him.